You can track all your communications with our support team.

  1. Go to "Support" > "My Tickets".

  2. You will see a list of all your tickets with their Status (Open, Answered, Customer Reply, Closed).

  3. Click on a Ticket ID to view the full conversation, add a reply, or close the ticket if resolved.
    You will also receive email notifications for every update on your ticket.

Hjalp dette svar dig? 0 Kunder som kunne bruge dette svar (0 Stem)

Mest populære

How to Open a Support Ticket

Need help? Our support team is here for you. Log into your account. Go to "Support"...
What Information Should I Include in a Support Ticket?

Providing detailed information helps us resolve your issue faster. Please include:...
Service Level Agreement (SLA) and Support Response Times

SoftCrafter is committed to providing timely support. Our standard response times are:...
Scheduled Platform Maintenance: Where to Find Notices

We perform maintenance to ensure platform stability and security. Announcements: All planned...
I Can't Access My Service Dashboard (404 Error or Blank Page)

Try these steps if a specific service page isn't loading: Hard Refresh: Press Ctrl + F5...