Articles

How to Check the Status of Your Support Ticket

You can track all your communications with our support team. Go to "Support" > "My...
How to Open a Support Ticket

Need help? Our support team is here for you. Log into your account. Go to "Support"...
I Can't Access My Service Dashboard (404 Error or Blank Page)

Try these steps if a specific service page isn't loading: Hard Refresh: Press Ctrl + F5...
Scheduled Platform Maintenance: Where to Find Notices

We perform maintenance to ensure platform stability and security. Announcements: All planned...
Service Level Agreement (SLA) and Support Response Times

SoftCrafter is committed to providing timely support. Our standard response times are:...
What Information Should I Include in a Support Ticket?

Providing detailed information helps us resolve your issue faster. Please include:...