If a payment (especially for auto-renewal) fails, follow these steps:

  1. You will receive an immediate email notification about the failed transaction.

  2. Log into your account and go to "Billing" > "Invoices". The overdue invoice will be marked as "Unpaid" or "Failed".

  3. Click "Pay Now" on that invoice. You can try the same payment method again or use a different one.

  4. Ensure your payment method has sufficient funds and is not expired.

  5. After a successful manual payment, your service will be reinstated. If the issue persists, please contact our billing support.

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