If a payment (especially for auto-renewal) fails, follow these steps:

  1. You will receive an immediate email notification about the failed transaction.

  2. Log into your account and go to "Billing" > "Invoices". The overdue invoice will be marked as "Unpaid" or "Failed".

  3. Click "Pay Now" on that invoice. You can try the same payment method again or use a different one.

  4. Ensure your payment method has sufficient funds and is not expired.

  5. After a successful manual payment, your service will be reinstated. If the issue persists, please contact our billing support.

Răspunsul a fost util? 0 utilizatori au considerat informația utilă (0 Voturi)

Cele mai populare articole

How to Cancel or Turn Off Auto-Renewal

If you wish to cancel automatic renewal for a service: Go to "My Services". Click...
Accepted Payment Methods on SoftCrafter

SoftCrafter accepts various secure payment methods for your convenience: Credit/Debit Cards...
How to Update Your Payment Method

To update the credit card or payment method on file: Log in and navigate to "My Account"...
How to View and Download Your Invoices

All your billing records are available in your account. Log in and go to "My Account" >...
Understanding Taxes (VAT) on Your Invoice

The final price on your invoice may include applicable taxes. Tax amounts (like VAT) are...