SoftCrafter is committed to providing timely support. Our standard response times are:

  • Critical (Service Down): Initial response within 2 business hours.

  • High (Major Functionality Impaired): Initial response within 4 business hours.

  • Normal (General Support Questions): Initial response within 12 business hours.

  • Low (Feature Requests, Feedback): Initial response within 2 business days.
    Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+3). Response times apply during business hours. Please select the correct priority level when opening your ticket.

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